• General Hotel Information

    Where can I find contact information for a specific department at the hotel?
    Please see the “Contact Page” on the website for all departments contact details, and our enquiry form.

    Do I need to pre-arrange car parking and is there a charge?
    The venue has 2,750 car parking spaces, along with specific spaces within Car Park A, reserved for residents, so there is no need to book.
    All car parking is complimentary.

    I have left something at the hotel, how can I get this back?
    Please contact the hotel and speak to the Housekeeping department and they can arrange to have any lost property sent back to you (there maybe a charge for large or special delivery items).

    Is there somewhere I can store my luggage once I have checked out?
    Yes, you can store any luggage, free of charge with the hotel concierge.

    Does the hotel provide Wi-Fi and is there any fees?
    The hotel and venue offer complimentary Wi-Fi to all guests throughout.

    Is the hotel a non-smoking venue?
    Bolton Whites Hotel is a fully non-smoking venue.  There are designated smoking area’s at the front of the hotel.

    Does the hotel accept pets?
    The hotel only accepts guide dogs – please advise the hotel at the time of booking.

    Does the hotel provide a laundry service?
    Yes, dry cleaning and laundry service is available to hotel guests.
    Please contact the hotel reception for prices.

    Are there fitness facilities at the hotel?
    Yes, the hotel offer full leisure facilities to hotel guests which are complimentary to hotel guests.
    There is also a hair salon, Jiggi's onsite.

    Does the hotel offer facilities for disabled guests?
    All of our accessible rooms are fully DDA compliant.  To read more about our Accessibility Policy, please click here


  • Food & Beverage

    Are the hotel’s restaurant and bar open to non-residents?
    Yes of course, Bolton Whites Hotel looks forward to welcoming guests and non-residents to the hotel.

    Does the hotel have options for dining?
    Yes, guests can either dine in the lounge, Reflections Restaurant or in the comfort of their room.

    What are the restaurant, bar and room service opening hours?
    The opening hours of the food and beverage outlets are:

    Lounge Menu

    07:00 – 22:00                      7 days per week

    Please note a limited menu operates between 22:00 – 07:00

    Breakfast (served in the Brasserie)

    07.00 - 09.30                     Monday – Friday

    07.00 - 10.30 Saturday

    08:00 – 10.30                    Sunday (& Bank Holidays)

    Dinner (served in the Brasserie)

    18:30- 21:30                        Monday – Saturday
    Closed                                 Sunday

    Please note on a Match Day, Reflections opens at 19:00hrs

    Room Service Menu

    24hrs                                   7 days per week

    Please note a limited menu operates between 22:00 – 07:00

     

  • Reservations & Accommodation

    Do you have different types of bedrooms available, i.e Family Rooms?
    The hotel has an array of different room types, from Standard Doubles & Twins, Pitch View Rooms, Accessible Rooms and Penthouse Suites.  View our bedrooms

    What is the hotel’s check-in / check-out times?
    Check-in time in from 14:00hrs and Check-out is by 11:00hrs

    What is the hotel’s cancellation policy?
    Individual reservations can be cancelled up to 12:00hrs on the day of arrival free of charge.
    For any group accommodation cancellations, please contact the hotel to discuss your contract terms.

    I have forgotten / lost my confirmation number. How can I retrieve this?
    Please contact the hotel reservations department directly and they can provide this for you.

    How do I modify / cancel my reservation?
    To make any changes to your reservation or cancel a booking please contact the hotel directly.

    How do I make a group reservation?
    Please contact the hotel reservations department to check availability and discuss accommodation rates.